Frequently Asked Questions
FAQs
How can your software assist in generating a greater number of online reviews, specifically Google reviews?
Our review management platform is designed to enhance the generation of reviews by automatically sending email or SMS invitations to customers. These invitations kindly request their feedback and motivate them to share their experience by leaving a review on popular platforms such as Google.
What is the pricing model for your software and services? Are there any undisclosed charges or commitments for long-term contracts?
We provide three unique plans, each offering different features to cater to diverse business requirements. You have the flexibility to opt for either monthly or annual billing options, without the need for any long-term contracts. Our utmost priority is customer satisfaction, and to ensure that, we offer a 7-day free trial, allowing you to try our services without any risk involved.
Is there a maximum limit on the number of review requests I can send or the number of customers I can handle using your platform?
Our platform allows you to manage an unlimited number of customers. However, the number of review requests you can send per month is determined by the pricing plan you select. If you need to send a higher volume of review requests, then we recommend the advanced plan.
Is it possible to handle reviews for multiple locations or franchises using your platform? If yes, does your platform provide a centralized management dashboard for this purpose?
Our platform is specifically designed to efficiently handle multiple locations or franchises, providing you with a seamless experience in managing reviews across all your establishments. We also provide attractive discounts for additional locations, ensuring cost-effectiveness for your business. For detailed information on our pricing options, please reach out to us. Once the additional locations are established, you will have the convenience of managing them all from a centralized dashboard, simplifying your review management process.
Am I able to effortlessly upgrade, downgrade, or cancel my subscription whenever I wish?
Our cancellation policy has been carefully crafted to provide convenience and satisfaction to our customers. As we do not bind you with any contracts, you have the freedom to cancel your subscription whenever you wish. Our user-friendly billing portal allows you to effortlessly switch between pricing plans, upgrade or downgrade, and cancel your plan as per your requirements. Moreover, we proudly offer a 7-day free trial, allowing you to experience our services without any worries and with complete assurance.
Are there any constraints or regulations on the categories of SMS messages and emails that I can send to request reviews? Additionally, who can I send these messages to using your platform?
Our platform provides you with the capability to send review request messages through SMS, email, and WhatsApp. Although you can personalize these messages according to your preferences, it is essential to maintain their focus on review requests for your current customers. We strictly forbid the utilization of our messaging system for spam or any irrelevant content unrelated to review requests. This encompasses political messages, promotions, solicitations, advertisements, announcements, and business updates, among others. Kindly note that we have the authority to deactivate any account discovered to be violating this policy.